The colossal misunderstanding of our time is the assumption that insight will work with people who are unmotivated to change. Communication does not depend on syntax, or eloquence, or rhetoric, or articulation but on the emotional context in which the message is being heard. People can only hear you when they are moving toward you, and they are not likely to when your words are pursuing them. Even the choicest words lose their power when they are used to overpower. Attitudes are the real figures of speech. -Edwin H. Friedman
You can speak wonderfully about something you think people should be doing, but if they are content to sit on the couch, nothing you can say will move them. You can tell people that you love them, but if they don’t love you, your words don’t mean anything.